Healthcare and Hospital Services

An industry leading support services partner, delivering quality experiences for every patient.

Public & private hospitals

Strong Foundations, Even Stronger Performance

Medirest has been built on foundations of trust, integrity and openness and we care passionately about the role we play in the lives of those within our care. Every day we have a positive impact on the lives of patients, families, and clinical workers, as we play our part in helping them receive the personalised care, flexibility, and range of choice they deserve and expect. Whether it’s a welcoming smile and greeting from our porter, a barista serving a restorative cup of coffee or a security guard helping someone to find their way, we do what we do with great positivity, focus and empathy.

Our Suite of Services

Browse all of our services below

Food Services
Holistic Facilities Management Services
Support Services & Programs

Patient Dining

Dietetics Services

Cafes & Retail

Tenancy Management

Cleaning

Infection Control

Waste Management

Security

Grounds Maintenance

Pest control

Portering

Building & Asset Management

Materials Distribution & Loading Dock Management

Reception

A warm greeting with professionally managed services is our promise in delivering reception and help desk services. Our team members integrate seamlessly with yours to represent you at the highest standards.

FM Help Desk

The central point of contact for building services, keeping your hospital running effectively and efficiently.

Concierge

Professional, reliable security services to cover your day to day security requirements and any requirements for special events.

medirest 360®

What is Medirest 360®

It is the conceptual framework that informs our approach to physical experiences through to nutritional menu development for patients. Medirest360® balances the emotional implications and physical benefits to dining with the functional service delivery including our technological programs through to food autonomy.

Harnessing our global insights to cater for the future, with menus tailored to nutritional, clinical and demographic needs

Future of Food

Our state-of-the-art AI technology ensures a seamless and personalised experience through data-led nutrition

AI Nutritional Insights

Promotes muscle function and improved cognitive ability, leading to improved clinical outcomes.

Protein Rich

Medirest 360:

A COMPLETELY INTEGRATED APPROACH TO FOOD WELLNESS

Food isn’t what gets put on the plate: it’s about the nourishment of mind and body. That needs a rethink, in a customer-centered way.

Choice of what, when and how. Involving customer participation in meal selection, preparation and serving

Food Autonomy

An integration of physical environment (ergonomics), sound, sight and variety theming to encourage happy and healthy eating

Sensory Engagement

Encourage interactions between staff, residents, patients, and their families to ensure meals become a connection point and relationship builder

Communal Connection

FUNCTIONAL & EMOTIONAL food wellness

Medirest 360: a completely integrated approach to food wellness

Food isn’t what gets put on the plate: it’s about the nourishment of mind and body. That needs a rethink, in a customer-centered way.

Harnessing our global insights to cater for the future, with menus tailored to nutritional, clinical and demographic needs

Our state-of-the-art AI technology ensures a seamless and personalised experience through data-led nutrition

Promotes muscle function and improved cognitive ability, leading to improved clinical outcomes.

Encourage interactions between staff, residents, patients, and their families to ensure meals become a connection point and relationship builder

Choice of what, when and how. Involving customer participation in meal selection, preparation and serving

We’ve combined deep dietary experience, experiential design, AI Enhanced Technology to move to a future where food becomes the fuel for body, mind, and soul.

public cARE

Public Hospitals

Experts in keeping your hospital running smoothly and your patients experiences at the top of our priorities. Our clients currently include 13 key hospitals across Eastern Australia such as Royal Rehab. We are the service partner that adds value to your hospital to enable your clinical teams the time to excel.

PRIVATE CARE

Private Hospitals

Delivering the premium touches that patients expect in private health. They want the same standards of a hotel to be reflected in their standard of care and experience in a hospital. With exceptional attention to detail and premium service, Medirest tailor-makes these experience for our clients.

Leveraging the experience from our healthcare pedigree, we build on a foundation of consistent quality and professionalism – always putting the wellbeing of our patients, their family and visitors at the heart of what we do.

LOREM IPSUm

Programs and featured retail brands

Customers First and First

We have two customers - our partners and their patients and residents. We understand that when our partners trust us they're putting their reputations on the line so we deliver.

An ‘Open Book’ Partnership

Outsourcing earned a bad name for low-balling on quotes, to then charging for extras, or surprising clients with bill shock on reconciliations.

Human Intelligence Meets Artificial Intelligence

We offer care services. That's why we invest not only in the very best people, but the very best training for them... and we keep investing in them over time.

Better Always Everyday

As we champion wellbeing we are looking not just to stave off illness and ageing, but also to ask the questions: What does wellbeing look like for this person?

OUR TEAM

Hospital Leadership Team

Suzy Hudson-Tasker

Acting ED Healthcare

Dani Hilton

General Manager Support Services

Richard Katt

General Manager Operations, Hospitals

Naomi Nielsen

Director, Business Development

Sharon Ong

National Dietitian, Healthcare

Aman Marwah

National Executive Chef

Testimonial

We Care About Our Client Experience Too

“Queensland Children’s Hospital is a 359-bed quaternary specialist children’s hospital owned and operated by Children’s Health Queensland (CHQ) providing care to children across Queensland and beyond. CHQ chose to partner with Medirest 2014 to provide both soft and hard facilities management services including: clinical food and catering; help desk; portering and patient support; cleaning; materials distribution; linen and laundry; pest control; security; grounds and gardens; contract management; asset maintenance; utilities (including maintaining a tri-generation energy plant) and administration services. Through this partnership, Medirest has created a ‘one team’ culture across multiple stakeholders to seamlessly deliver quality non-clinical services.”

Omnis totam molestiae delectus nemo alias nesciunt harum et. Nobis dolorum excepturi quod vel. Sunt est qui ab non dolores repellat rem impedit dolores. Ut ea rerum cum eum. Alias dolores tempore illo accusantium est et voluptatem voluptas.

We’ve combined deep dietary experience, experiential design, AI Enhanced Technology to move to a future where food becomes the fuel for body, mind, and soul.

Our Services

Hospitals Senior Living Our Philosophy Resource Center

Company

About Us

Get in Touch

Join Our Mailing List

Get Medirest news and insights delivered directly to your inbox.